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FAQ

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Can I return items?
Yes. We accept all returns without question and will either refund your purchase price, credit your account or send you a replacement, as you choose. Returns must be made within 30 days of purchase and the product must be in its original condition in its original packaging. If you have received the item in good condition and it is as described in our write-up we will not pay the return shipping charges. If it is broken, shipped in error or has been misrepresented, we will issue a return label or send a shipper to pick up the package for return shipment and pay the charges. Please fill out the return information on the back of the packing slip in your shipment. You may email customer service at service@sciplus.com or call 888-724-7587 to arrange pickup of returns or discuss any problems.
The above returns policy refers to items purchased through our website and catalog. Our retail stores have different return policies. Please contact our retail stores for details regarding the return of items purchased there.
Will you ship outside the US?
Sorry, we are able to ship and mail printed catalogs only to the US, its territories and possessions, and APO or FPO addresses.
What are your shipping charges?
We charge a shipping and handling fee on all orders. Shipments to US destinations outside the contiguous 48 states (AK, HI) must ship via USPS at the Alaska/Hawaii (AK-HI) Rates are shown on the shipping info link at the bottom of the website. We cannot ship outside the contiguous 48 states using regular ground. Please email customer service at service@sciplus.com or call (888-724-7587) for shipping and handling information on unusual or bulk orders. The costs of any special shipping requests such as Air, Multiple Shipping Addresses, Customer Designated Carrier will be borne by the customer. Shipping and Handling charges are non-refundable.
What forms of payment do you accept?
We accept Visa, MasterCard and Discover cards and PayPal.
Is it safe to use my credit card?
Absolutely. The American Science and Surplus Guarantee protects you while you shop, so that you never have to worry about credit card safety thanks to our Safe Technology. Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
American Science & Surplus has successfully completed the Ambiron MCCP certification, and, as a result, Ambiron verifies American Science & Surplus as compliant with the credit card association data security programs listed below:
Payment Card Industry Data Security Standard (PCIDSS -- Visa & MasterCard)
Discover Information Security and Compliance (DISC -- Discover)
Through this program our servers are regularly tested and verified as secure against hackers and intrusions.
Do you have a minimum order requirement?
We regret that the cost of doing business precludes us from processing orders less than $10.00 merchandise value (exclusive of shipping and handling.) We will return orders of less than $10.00 merchandise value.
Do you accept telephone and fax sales?
While we completely encourage using this website to place your order, we are pleased to accept toll free telephone, (888-SCIPLUS/888-724-7587), and fax (800-934-0722), orders if you are planning to use your Visa, MasterCard or Discover cards.
Can you tell me about the availability of an item?
Most of the items contained in our catalogue and on our website are surplus of one sort or another. As such, we have only a fixed quantity. If our stock of the item you have ordered is exhausted we will refund that portion of your remittance. We add items weekly so check back often!
What is your warranty policy?
Since we have neither manufactured any of the items offered on our site or in our catalog nor purchased them with recourse to warranties by their original manufacturer, we cannot make any warranties or accept any responsibility for their use or misuse beyond our selling price.
Do you have a damaged goods policy?
If you receive a shipment containing items damaged in shipping, please retain the package, including the packing material, and email customer service at service@sciplus.com or call 888-724-7587 immediately to notify us of the damage. We must file a claim with the shipper and will advise you whether to return the damaged goods. Be sure to include your order number. You can find it on shipping papers or on the shipping label.
What about bulk sales?
If you have a requirement for a large quantity of an item please email customer service at service@sciplus.com or call 888-724-7587. We will be happy to advise you on the availability of bulk quantities, pricing and shipping terms.
How can I contact American Science & Surplus?
You can call us toll free at 888-724-7587, complete our contact form, or email us directly using the appropriate email address listed below.
Customer Service: service@sciplus.com
Technical Questions: techsupport@sciplus.com
Website Feedback: feedback@sciplus.com
General Questions: info@sciplus.com
Items to Sell: purchasing@sciplus.com
PRIVACY INFORMATION
How do you protect my privacy? How will American Science and Surplus use my information?
When you place an order or request a catalog from American Science & Surplus we collect your name, address, telephone number, credit card information (only if you place an order) and your e-mail address. We use this information to fulfill your order and to communicate with you about your order. We may also use this information to communicate advance notice of events or to tell you about new products and services. Please note that this privacy policy applies only to our online collection and use of information. Don't worry. You can change your mind at anytime and opt out. (See unsubscribe information below)
Will you provide my name or other information to third parties?
The personal information you provide us together with information about your orders, but EXCLUDING CREDIT CARD INFORMATION which we never give out, may be shared with our marketing partners. This information may be combined with other personally identifiable information such as demographic and past purchase information available from our records or other sources. This information would be used to make our future marketing efforts more efficient. It may also be used by our marketing partners to mail you catalogs and offers of products or services from other companies that may be of interest to you. To learn more about our marketing partners contact info@sciplus.com or call us at 888-724-7587.
If and only if you agreed to receive email from our marketing partners, we will share with them your email address and the information described above, so they can email you offers for products and services that may be of interest to you. We will only share your e-mail address if you have opted in by checking the box on the pages in this site where we request your address information. Additionally, each email our partners send you will include a description of the simple opt out process to enable you to stop receiving future e-mail. Any changes to this policy will be posted on this page and a message will also be placed on our homepage (www.sciplus.com) that alerts you that a change has been made. This policy has an effective date of January 1st, 2013.
How do I unsubscribe from your mailing list (email and/or snail mail)?
Easy! Just click the link at the bottom of any of our marketing emails, contact us by email, info@sciplus.com, or call our toll free customer service line at 888-724-7587 It’s that simple.
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Our web site always contains everything we have available for sale outside our retail stores. Typically, new items are listed on the site before they get published in our catalog...
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